Pre-orders are non-refundable. Due to the global pandemic there is currently no eta when the next production is due to arrive during 2022. A Customer's pre-order is a priority and guaranteed when stock next arrives.
In the event of a refund please note all refunds are subject to transaction & admin fees and currency fluctuations.
All KinderPod products are guaranteed for 12 months from the date of purchase against faulty workmanship or materials. If the item arrives and is found to be faulty then KinderPod will reserve the right to either repair or replace . Pleasecontact us within 24 hours of identifying the issue to arrange how to return or repair the goods.
Refunds are not available to International purchasers, however, if there is a faulty part then please contact us and we will discuss if a replacement part can be shipped to you. Freight costs will be at KinderPod’s sole discretion and will be determined by the nature of the fault.