Pre-orders are non-refundable. Due to the global pandemic and the issues it has caused with international supply chains and transport each order received is specifically placed with our manufacturer for you. A Customer's pre-order is a priority and guaranteed when stock next arrives due October-December 2022.
All KinderPod products are guaranteed for 12 months from the date of purchase against faulty workmanship or materials. If the item arrives and is found to be faulty then KinderPod will reserve the right to either repair or replace . Pleasecontact us within 24 hours of identifying the issue to arrange how to return or repair the goods.
Refunds are not available to International purchasers, however, if there is a faulty part then please contact us and we will discuss if a replacement part can be shipped to you. Freight costs will be at KinderPod’s sole discretion and will be determined by the nature of the fault.