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Goods must be returned in as new and unused condition in its original packaging. Proof of purchase will be required and only the original purchaser will be entitled to a refund. Refunds will be made at KinderPod’s discretion, upon Kinderpod receiving and inspecting the goods and being satisfied the goods have not been used.
All KinderPod products are guaranteed for 12 months from the date of purchase against faulty workmanship or materials. If the item arrives and is found to be faulty then KinderPod will reserve the right to either repair, replace or refund the purchase price. Please contact us within 7 days of receiving the item to arrange how to return the goods.
Full refunds are not available to International purchasers, however, upon arrival, if there is a faulty part then please contact us and we will discuss if a replacement part can be shipped to you. Freight cost will be at KinderPod’s sole discretion and will be determined by the nature of the fault.