New Born Mattress

Installment payments can be arranged to purchase Arohanui KinderPod stroller package.

Generally, payments are to be completed within 10 x weeks of the first payment received.  

As soon as full payment is received a your order is despatched.

Payments can be made either weekly or fortnightly using a Visa or MasterCard.

To arrange a payment plan fill in the contact form or call/text +64 27 369 3487 to arrange further.

Payment plans, include freight, exclude custom tax, tariffs and are non-refundable.

Delivery and Shipping

KinderPod dispatches our products directly from a warehouse from New Zealand and/or China. We ensure that every item is personally checked before it leaves the premises. 

If you are unsure if freight costs cover your location or your location is not mentioned below, please contact us for an individual quote.

Insurance

All items are fully insured during shipment by KinderPod.

Tracking

Upon dispatch of your order you will be provided with an on-line tracking number to monitor progress of delivery.

In a Hurry?

If you need your KinderPod travel system urgently, please contact us and we can arrange an immediate dispatch (extra costs & conditions apply).

New Zealand

Transported directly to a street address by Main Freight Transport with a consignment number. Items generally arrive within 5 working days from confirmation of your order. Cost is for Regional delivery only, not Rural delivery. Please contact us for extra cost for Rural delivery. 

Australia

Couriered directly to a street address by either DHL or Fed Ex with a tracking number. Items generally arrive within 10 working days from the time it leaves a KinderPod store. Cost is for Regional delivery only, not Rural delivery.  Freight cost is to the Australian border only.  Any Australian custom tax incurred is the responsibility of the receiver - DAP Service.

International Orders

Couriered directly to a street address by DHL or Fed Ex with a tracking number. Items generally arrive within 7-10 working days from the time your order leaves the store. Cost is for Regional delivery only, not Rural delivery.  Freight cost is to the country border - DAP Service.  Any customs tax incurred is the responsibility of the receiver.

Cost

New Zealand : $100.00
*Australia: NZ $395 .00
*United Kingdom & Ireland : NZ $550
*Europe: NZ $550
*USA & Canada: NZ $700
*Other Countries: Please contact us for a shipping quote

*Please note international shipping does not include custom tarrifs, duty or taxes incurred at the border of destination.  These additional costs are the responsibility of the purchaser/receiver.  All orders are non refundable.

Returns/Refunds

Pre-orders are non-refundable.  Due to the global pandemic and the issues it has caused with international supply chains and transport each order received is specifically placed with our manufacturer for you.  A Customer's pre-order is a priority and guaranteed as production cycles are completed.

Repairs and Exchanges

All KinderPod products are guaranteed for 12 months from the date of purchase against faulty workmanship or materials. If the item arrives and is found to be faulty then KinderPod will reserve the right to either repair or replace . Please contact us within 24 hours of identifying the issue to arrange how to return or repair the goods.

International Purchasers

Refunds are not available to International purchasers, however, if there is a faulty part then please contact us and we will discuss if a replacement part can be shipped to you. Freight costs will be at KinderPod’s sole discretion and will be determined by the nature of the fault.